**** MN RE&M CANCELLATION POLICY Cancellation policies are established on a property-by-property basis and can differ based on the regulations of the respective Online Travel Agency (OTA) as well as how the individual property is presented during the booking process. We strongly advise that you thoroughly review and comprehend these policies.

****For reservations made directly through MN RE&M using our official booking website or phone services, we kindly ask you to acquaint yourself with our direct booking cancellation policy. This policy ensures a 95% refund if the booking is canceled 30 days or more prior to the reserved dates, and a 50% refund if the cancellation is made between 14 and 30 days before the booking commences. The 95% refund in the first case accounts for our credit card processing fees. Regrettably, no refunds can be provided for cancellations made within 14 days of the scheduled booking. It's essential to note that the likelihood of the property owner being able to fill the dates and recover potential losses due to a cancellation within that time frame is significantly reduced. Please don't hesitate to reach out if you have any inquiries regarding our cancellation policy concerning direct bookings.

**** ADULT MUST RENT MN Real Estate and Management, acting as the representative of the Owners, and the Tenant mutually establish the following terms: The Tenant specified above is confirmed to be at least twenty-five (25) years old, thereby qualifying as an "adult." This Tenant will serve as an occupant of the designated unit for the entire duration of the reserved stay. Beyond the primary Tenant, any additional occupants with proper authorization may include the Tenant's family members or close acquaintances. Access to the premises will be strictly limited to individuals falling within the aforementioned categories. It is imperative that the Tenant refrains from granting entry or usage of the premises to any individuals not covered by the above-mentioned categories. In the event that unauthorized persons are found to be occupying or utilizing the Premises, the Tenant is required to promptly vacate the premises without entitlement to any refund. Please be aware that keys will exclusively be issued to individuals who meet the criteria of being an adult as defined above.

****OVERVIEW OF GENERAL HOUSE RULES All guests are obliged to review and adhere to the fundamental house rules. Failure to comply with these rules MAY lead to immediate eviction and forfeiture of payments. Violations, including excessive cleaning, will incur a charge ranging from $250 to $500 per breach in addition to property damage. This fee will be communicated with the guest prior to processing, debited from the provided card, or invoiced to the responsible guest with a 30-day payment deadline. As with any hotel, motel, lodge, or resort MN RE&M reserves the right to hold a the responsible guests CC on file to cover damage, or excessive cleaning issue. In the very rare incident of damage or extraordinary housekeeping cost caused by unreasonable messes we reserve the right to charge the CC to cover costs. This will always be discussed prior with the responsible guest.

****We want you to have a good time! We aim for your enjoyment while maintaining guidelines to safeguard guests, neighbors, property, and sustain our successful short-term rental operation. The majority of guests find our house rules reasonable. Feel free to inquire; we strive to accommodate whenever possible. We kindly request each guest to exhibit the highest consideration for our neighbors and local community. Living near a vacation rental wasn't their choice, and while many welcome and value our guests, not all do, and we strive to manage this balance. Sustaining our Short-Term Rental opportunities necessitates harmonious neighborly relationships. Beyond the yard sign, neighbors have 24/7 contact via cell phone for concerns. We strongly advocate for front door Ring cameras to enhance security. While our goal is your enjoyment, adherence to basic house rules is imperative. Though issues are infrequent, don't hesitate to contact us if questions arise.

****SMOKING OR VAPING INSIDE Smoking and vaping are strictly forbidden. Unauthorized smoking will result in charges for cleaning carpets, upholstery, linens, and deodorizing. This includes four and three season porches, guest houses, and other structures. This pertains to all property structures. Please consider potential allergic reactions of the next guests who chose a smoke-free property. Kindly smoke only outdoors to respect owners and guests. Note that some properties have Wi-Fi connected vape and smoke detectors that alert us immediately.

****FIREWORKS The use of fireworks, whether on the property or beach, is strictly prohibited. Fireworks lead to extensive cleanup, accidental harm, and neighbor concerns, making them unacceptable in any form.

****NO Pets

****Illegal Drugs or other Illicit Activity Absolutely no drugs or unlawful activities are permitted on the property. Any suspicion of illegal conduct will be promptly reported to the authorities. Both the Tenant and their guests must adhere to all Minnesota state, county, and local laws while on the premises. Non-compliance with these regulations may lead to eviction, resulting in the forfeiture of rents and security/damage deposits.

****HARD TO CLEAN MESSES Items such as confetti, glitter, balloons, and silly string are prohibited on the property, and extra caution should be exercised to prevent gum from adhering to furniture or pillows. Scattering small but abundant debris throughout the property can create substantial challenges and costs for housekeeping. Should an unmanageable mess be left for housekeeping, we retain the right to apply an additional charge to the provided credit card on file. LAKE, YARD, & BEACH DEBRIS Disposing of garbage or debris in the lake or beach poses environmental concerns and strains neighbor relations; this encompasses cans, food wrappers, bags, etc. We request thorough cleanup of any outdoor messes.

****SEPTIC SYSTEM It's crucial to be aware of whether the property you're staying at has a septic system. Due to potential clogs, overflows, and backups that may affect homes, septic systems are closely regulated by the County. When renting a property with a septic system, guests should consider two factors. Firstly, these systems are designed for specific bedroom and guest capacities, so please avoid excessive water use, including prolonged showers. Secondly, each bathroom in our properties has a reminder that only toilet paper and human waste can be disposed of in the septic system; all other items must be discarded in the trash. This includes "flushable wipes," which can obstruct septic system filters.

****GARBAGE Please consult your house rules to identify the designated garbage pickup day. Should your stay conclude on that day, please ensure that the garbage cans are placed for collection. Each stay is provided with two garbage cans at the property, typically accommodating around six trash bags, suitable for most groups. Should you happen to have an excess of garbage, kindly notify us; extra pickups and disposal require hiring external assistance. We appreciate guests informing us of any significant garbage volume and expect them to cover the associated removal cost. Garbage cans should be left out for pickup by housekeeping; alternatively, guests may bring them to the house for convenience but should remember to return them outside the evening before the scheduled pickup.

****UNAUTHORIZED GUESTS OVERNIGHT After dark, only registered guests are permitted on the premises, as outlined in the GUESTS section. Our occupancy strictly adheres to Short-Term License regulations, which are determined by factors like septic capacity and home size. Kindly honor these guidelines to ensure our owners' compliance and avoid any issues. Unauthorized tents or yard camping are prohibited without explicit written permission. NEIGHBOR OR

****POLICE CALL The purpose of all the other rules is to prevent neighbor complaints, nuisance calls, or police involvement. The most frequent issues we encounter involve 1) excess guests 2) noise disruptions 3) surpassing pet limits and 4) exceeding vehicle allowances. Feel free to inquire about any house rules to avoid these scenarios. We prioritize fairness by considering each situation and collaborating closely with our guests.

*****EXCESSIVE OR INDECENT NOISE Neighboring residents have access to a 24/7 cell phone number to report issues via call or text. We understand that you’re staying to have a good time, which often includes noise. Nevertheless, please show consideration for our neighbors. Quiet hours span from 9 PM to 9 AM. Playing loud music or music featuring explicit language or content is prohibited at all times. Continuous screaming or offensive yelling is also not allowed. Given neighbors with young children, we urge your understanding and cooperation in this regard. Your patience and collaboration are greatly valued.

****SELF TANNING LOTION, FINGERNAIL POLISH & REMOVER Mishaps occur, but please note that all properties prohibit the use of fingernail polish/remover and self-tanning lotion. These substances can cause irreparable damage to towels, bed linens, and furniture by leaving permanent stains.

****CLEANING FISH INDOORS IS PROHIBITED

****EXTRA DAYTIME GUESTS For any intended guests during your stay, it's essential to receive prior approval from Management. Daytime visitors must not surpass the count of registered guests and should depart from the property before nightfall.

****PARKING As per the county license, parking is limited to one vehicle per bedroom, and it's prohibited to park on public roads or in yards. If there's a need for an exception, kindly inform us. Adhering to these guidelines is crucial to prevent neighbor complaints, as this issue has been raised frequently.

****USE OF AMENITIES For reasons of liability and insurance, only individuals listed on the rental agreement and formally registered as guests are permitted to utilize any amenities.

****DOCKING & TYING A BOAT You are certainly welcome to bring a boat up and use the dock. However, it is VERY important if the weather is bad, or it gets windy to take it out. Leaving a boat tied to the dock can easily cause major damage to the dock etc. Some of our properties do not allow a boat to be tied to the dock overnight. Please check the individual rules for the property you are booking at. If any damage occurs as a result of leaving a boat tied to the dock in bad weather the responsible guest will be responsible for all damage. Unless specified in the individual property marketing and house rules, on most properties there is no launching of motorized watercraft from the property; guests must launch motorized watercraft from a DNR public access. All watercraft are to be moored at the dock.

****OPERATION OF ATVs & SNOWMOBILES We kindly ask you to carefully review the specific regulations applicable to the property you are renting. It's important to note that while certain properties permit the use of motorized vehicles, others have restrictions in place. Should you have any inquiries or concerns, please don't hesitate to reach out to us for clarification. USE OF FIREARMS While we fully respect your Second Amendment rights and your choice to possess and use firearms, we must emphasize that our short-term rental accommodations are not suitable for firearms.

****MN RE&M has a firm policy in place that strictly forbids the presence of firearms on all of our properties. Your understanding and compliance with this policy are greatly appreciated.

****OUTSIDE FIRES Numerous properties are equipped with outdoor fire pits for the convenience of our guests. It's of paramount importance that guests adhere to proper fire safety practices. Particularly in dry conditions with gusty winds, flames have the potential to swiftly escalate, potentially spreading into nearby grass and posing a serious fire hazard. Guests bear the responsibility of ensuring that all fires are completely extinguished once they're finished tending to them. In the event that we receive a notification from a concerned neighbor regarding an unattended or excessively large fire, we are obligated to promptly address the situation. This involves contacting the guest and requesting immediate extinguishment. Should we be unable to reach the guest, any expenses incurred for dispatching personnel to extinguish the fire will be charged to the guest's registered credit card. Your cooperation and diligence in this matter are greatly appreciated.

****SAFE USE OF OUTSIDE GRILLS As part of our cleaning protocol, our housekeeping team is tasked with regularly maintaining the grease traps and grease trays situated beneath the grates of all grills after each use. It's essential to recognize that depending on the type of food being grilled, a potentially hazardous accumulation of grease can occur within a matter of days. This buildup could lead to a serious and unsafe grease fire. Before utilizing any grill, we strongly recommend thoroughly inspecting the grease buildup. If your stay extends over several days, it might be necessary to clean out the grease trap midway through your stay to ensure the grill's safe operation. This is particularly crucial when grilling items like chicken, pork chops, or other fatty meats over an extended period. Your diligence in this matter greatly contributes to the secure and enjoyable use of the grill facilities.

****USE OF LIFE JACKETS MN RE&M does not offer or oversee any type of watercraft. Nevertheless, certain property owners have kayaks, canoes, and similar equipment on their premises that guests are permitted to use. It's important to note that we assume no responsibility for injuries or fatalities resulting from the use of these amenities. However, in the interest of guest safety, we do require the consistent use of life jackets whenever guests engage with water amenities. If we receive reports from neighbors about guests using watercraft without wearing life jackets, we will kindly request that all water activities cease from that point forward. This precaution is in place due to the significant risks and potential liabilities involved. Naturally, this guideline doesn't apply to recreational activities such as playing and swimming on the beach. To ensure your safety, please ensure the availability of life jackets prior to your stay. While most owners provide an array of options for guest use, it's advisable to confirm beforehand. Many guests opt to bring their own life jackets to ensure proper fit and quantity. Your cooperation is deeply appreciated.

****LARGE GROUPS, MEETINGS, PARTIES The guest is not permitted to organize events (including parties, celebrations, or meetings) at the property unless they have obtained prior written consent from the owner. In the event of any such occurrences, the owner reserves the right to terminate the Agreement without issuing a refund for any payments made by the guest for the booking. Additionally, the owner will not bear any legal responsibility for arranging alternative accommodation.

****Cameras on the Property Guests should be aware that certain property owners opt to install a doorbell camera and a lake-facing camera for security reasons. It's important to note that, as per legal rulings, these cameras are permissible, and their recordings can be utilized as evidence in legal proceedings if unfortunate incidents were to transpire. Nonetheless, it's crucial to emphasize that owners are strictly forbidden from accessing any cameras while guests are present at the property. Should you have any questions regarding the presence of cameras on the premises, please don't hesitate to contact us. We have recommended to owners that it is a best practice to deactivate these cameras when the property is being rented. Your comfort and peace of mind during your stay are of utmost importance to us.

****HOUSEKEEPING Please note that there is no daily maid service available. The provided linens and towels are meant to stay within the unit and should not be removed. Upon arrival, you will find an initial supply of essentials including trash liners, toilet paper, soap, and 15 other common household items. A one-time cleaning fee is included in your booking. However, if any cleaning requirements exceed the agreed-upon house rules, additional cleaning fees may apply. These extra fees are applicable for excessive cleaning that goes beyond the standard cleaning expectations.

****UTILITIES OUTAGES In extremely infrequent instances, there might arise utility-related concerns. We are committed to swiftly addressing and resolving such issues. Please be advised that no reimbursements will be provided for short-term disruptions in services such as internet, electricity, gas, water, cable, or telephone. Any outages should be promptly reported, and every endeavor will be made to reinstate them without delay. In the event of an unforeseen circumstance leading to a prolonged disruption that significantly affects the quality of your stay, we collaborate with guests and negotiate potential refunds with property owners on a case-by-case basis. Your comfort and satisfaction remain our priority, and we aim to ensure that any unexpected situations are handled with fairness and understanding.

****PESTS & RODENTS A portion of our properties are nestled in wooded areas, while the majority are situated near lakes. As a standard, we mandate property owners to engage third-party professional pest control services at the initial signs of any pest infestations such as mice, ants, bees, and the like. In the exceedingly rare event of a pest-related issue at one of our properties, we kindly request immediate notification. Rest assured, we are dedicated to promptly addressing and resolving any concerns that arise. However, it's important to clarify that we do not have an obligation to provide refunds or compensation in relation to pest-related matters. Additionally, it's worth noting that while many of our property owners undertake mosquito and spider control measures, not all follow this practice. If you have inquiries regarding this policy, please don't hesitate to ask. It's crucial for guests to recognize that when renting a lake property in Minnesota during the summer, encountering some insects is likely. Your understanding in this matter is greatly appreciated.

****HAZARDOUS PRACTICES & SAFETY CONSIDERATIONS Please refrain from disassembling smoke detectors, as they play a crucial role in ensuring your safety. When cooking, make use of the overhead stove fan to prevent inadvertent triggering of the smoke detector alarm. When setting up grills, maintain a safe distance from buildings. Take a moment to thoroughly understand the guidelines related to heat sources. With a few exceptions, the usage of wood fireplaces is generally restricted due to liability concerns. Ensure the proper utilization of all amenities. Whenever on the water, wear life jackets consistently, and exercise close supervision over children. Your adherence to these instructions greatly contributes to a safe and enjoyable stay.

****ENTRY BY MANAGER OR OWNER (in very rare circumstances) Under exceptional conditions, the owner or their representatives may access the property for the following reasons: during emergencies; unscheduled inspections prompted by safety issues, police involvement, or neighbor reports; for essential repairs, alterations, or agreed-upon enhancements; to provide essential or prearranged services or to exhibit the premises to potential buyers, tenants, or contractors. The owner will make an effort to give the renter at least 1 hours’ notice prior to entering whenever feasible. Condition Upon Leaving The tenant commits to leaving the property and its belongings in a comparable condition to when they initially arrived, accounting for ordinary wear and tear. Furnishings and personal items are not to be taken from the premises for use elsewhere or in other locations. Upon vacating the premises, all keys must be returned by the tenant. Failure to return keys will result in a charge of $50.00 per key.

****SLEEPING CAPACITY/DISTURBANCES The tenant and all occupants must promptly vacate the property and relinquish the rental fee and security deposit under the following circumstances: if the occupancy surpasses the maximum sleeping capacity permitted, if the premises are utilized for unlawful activities, if any damage is inflicted upon the rented property or neighboring properties, and for any other actions that disrupt the neighboring occupants' rightful enjoyment of their premises.

****MAINTENANCE Kindly notify us of any maintenance requirements concerning the property, and we will address them promptly. Please understand that refunds will not be issued for maintenance issues, which encompass but are not confined to heating and air conditioning, appliances, televisions, and stereos.

****LINENS/TOWELS/SUPPLIES MN RE&M provides linens and towels for your stay. In the event of lost or damaged linens, appropriate charges will be applied. For your convenience, MN RE&M offers a set of 15 essential household items, including paper products. Any additional items required are the responsibility of the tenant. While a modest selection of cleaning supplies might be available, it's advisable to consider bringing any specific items you anticipate needing during your stay.

****HOLD HARMLESS MN Real Estate and Management LLC, nor the owner, assumes any liability for loss, damage or injury to persons or their personal property. Neither does the owner accept any liability for any inconveniences, damage, loss, or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity, or plumbing, as well as due to weather conditions, natural disasters, acts of God, or other reasons beyond its control. MN Real Estate and Management is not responsible for the damage or loss of any Guests personal property while staying at a property.

****ADDITIONAL TERMS AND CONDITIONS The undersigned Tenant, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Owner from any and all liabilities, claims, demands, and causes of action by reason of any injury, loss of damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her guests as a result, or in connection with the occupancy of the premises and agrees to hold Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees of the prevailing party shall be entitled to recover any reasonable attorney’s fees and costs. Owner reserves the right to terminate this Agreement upon their discretion at any time based on a violation of rules or lack of payment. In the very rare incident that an Owner of a property is not willing or able to provide the set booking MN RE&M will immediately notify the Guest and refund all monies as soon as possible.

****Permission to Contact The tenant grants MN RE&M permission to contact them via text, phone, or email after their stay for the purpose of gathering feedback, addressing concerns, or extending future booking invitations. However, at any point, the tenant retains the right to opt out of receiving any further communication. Please remember that you are renting a private home. Please treat it with the same respect you would like shown in your own home. Contact us via phone call or text 24/7 with questions or if you need anything!